top of page

Shipping & Returns

Shipping Policy

The company undertakes to send the purchased goods within 3 business days after processing the customer's payment.
Delivery in Israel 3-7 days by courier to your home.
Delivery to other countries 7-15 days by registered-urgent parcel. In case of delay by mail or customs for a few days. The company can not be held responsible.

All goods are carefully packaged to prevent damage during delivery to the customer.

Return & Exchange Policy

Rules New You - Art Couture Jewelry

In these regulations, the terms defined therein will have the following meaning:
1. The company - New You - Art Couture Jewelry, authorized dealer, HS 320574635.
www.newyouart.com   Website - the website
3. Products - products listed on the site and offered for sale.
4. Time of supply of goods: day of delivery of goods - the day on which the goods were delivered to the destination requested by the customer.
* Registered mail for goods shipment: up to 14 business days, depending on Israel Post
* Courier: Between 3-7 business days from the date of booking
5. Mailing Address - The address specified by the Principal as the mailing address of the order.
6. The date requested for delivery of the goods - the date specified by the Principal as the date on which it prefers to supply the goods.
7. The day of making the order - the day on which the credit card company approved the transaction executed by the Principal.
8. Business days are weekdays, Sunday through Thursday, and do not include Fridays, Saturdays, holiday nights and Chol HaMoed.
9. The wording of these rules does indeed appear in the feminine language but is intended for both sexes.
 
general
1.The site serves as a virtual shop for the sale of accessories and jewelry for women, men and children. All accessories and jewelry are made in Israel and only by hand.
2. For any questions and / or clarifications and / or clarifications, please contact the Company's customer service directly. By email. newyou.art@gmail.com or by telephone 972 54 8863233
3. This code is the legal basis for ordering and browsing the site and it only regulates the relationship between the company and the surfer on the site and / or the customer through the site.
4. The Executive Order and / or purchase through the Site declares that upon execution of the Transaction, it has read these Regulations and that it agrees to all the provisions and terms of these Rules and that it shall not have any claim and / or demand and / or claim against The site and / or the company and / or management of the site and / or the company and / or any of its managers and / or employees, in all matters relating to the provisions and terms of these regulations
5. The Company reserves the right to change the Rules from time to time at its sole discretion, without the need to give notice and / or prior notice.
6. The prices of the products include VAT according to the law.
7. The Company's computer records only, regarding the actions carried out through the Site, will constitute prima facie evidence of the correctness of the actions.
8. The pictures of the products displayed on the Site are for illustration purposes only and do not require the management of the Site. It is also agreed and clarified that the Company will endeavor to do its best to present its customers with as accurate a picture as possible
9. The Company does not undertake to maintain inventory of all accessories / products whose images appear on the Site.
10. The Company does its utmost to ensure that the information presented on the Site is the most complete and accurate information, but it is hereby clarified that it may contain, in good faith, inaccuracies or errors, and the Company shall not bear any liability arising from or related thereto.
11. All the prices on the site appear on the products and are denominated in New Israeli Shekels. Prices include VAT, if applicable, and do not include shipping charges.
12. Site management may update the prices of the products on the site and the shipping rates from time to time and without need. By prior notice. The valid price relative to the order performed is the price published when completing the ordering process (which includes the delivery of credit card details). If prices are updated before the order process is completed, the customer will be charged at updated prices.
13. Site management may offer on the site promotions, benefits and discounts. The Site's management may at any time stop such promotions, benefits and discounts, replace or modify them without having to give any prior notice.
14. The Terms of Use of the Site apply to the use of the Site and the services included therein by any computer or other communications device (such as cellular phones, PDAs, etc.). They also apply to the use of the Site whether through the Internet or through any network or other means of communication.
15. When I update the shopping basket, the Company reserves the right to send a reminder to the customer about the abandoned basket by sending an email to the address entered.
16. I am registering for the site, I am offering an option to register for the official mailing of the site. If the customer wants to remove herself from the mailing after registering, she can do so easily through the link at the bottom of the mailing received. It should be noted that there are separate mailing lists, one general sent for innovations on the site and the other includes personal updates to the client - the customer must note that she removed herself from the requested list, and in case she does not want to receive further mailings - it is her responsibility to remove herself from the various lists.
17. Deals and discount coupons apply to all items on the site except items in the Sale brand. The terms of exercise of coupons or alternates are listed at the end of the policy sheet. The coupon can only be redeemed on site. In the case of returning an item purchased at a discount using a coupon, the amount returned will be the one paid after the rebate.

Return and exchange policy
* Cancellation of the order before sending the product to the customer will not incur an additional charge, and will be refunded to the customer the money that he paid for the transaction including shipping charges. A monetary credit will be granted according to what is stated in the law
* In the case of cancellation of a transaction after the product was sent to the customer or after receiving the goods in the company's studio, a full refund will be given. The shipping cost will be deducted from the credit screen. The credit will be granted provided that the item is returned without use and / or defect and / or damage - and the label on it as received. If the product is returned not as stated in this section, the Principal will not be credited (not a monetary credit or a credit voucher)
* The Company has sole discretion regarding the status of the returned goods.
* The unused item can be returned in its original packaging within 14 days of receiving it.
Eligibility for a financial credit is conditional on a period of up to one month (at the latest) from the day the transaction is executed with credit.
No monetary credit will be given for items for which no monetary consideration has been paid, such as promotions or gifts.
- How to return the items - the customer's duty to return the product to us at the physical arrival of the company's business by prior arrangement up to 14 days from the receipt of the package or delivery at its own expense, when we have no responsibility for the shipment back.
* Products purchased in operations can be changed up to 7 business days from the moment they reach the customer's home and provided they are not used, the customer's duty to return to us

 


Subject to the Israeli Consumer Protection Law.

bottom of page